Your New Company
We’re redefining ServiceNow consulting—fusing elite expertise with startup agility to deliver transformative solutions that outsmart traditional Big-4 firms. We are one of the largest and fastest growing software consulting firms in our segment across Australia and New Zealand.
Our growth has been fuelled by a relentless focus on innovation, our own product development, and an outstanding customer-first culture – reflected in our customer satisfaction ratings consistently above 4.9/5. We are also on the radar of major industry analysts and global enterprise customers alike.
At our core, we believe in empowering people to thrive and grow, whether that’s our clients or our team.
Your Key Responsibilities Will Include
Engage with business users and uncover automation and process improvement opportunities
Workshop, analyse and document business requirements related to ITSM processes, CMDB and configuration management.
Thorough understanding of ITIL processes across Incident, Problem, Change, Asset Management and Event Management
ServiceNow workflow automation experience and solid technical understanding of the platform's automation capabilities and new product features
Ensuring CMDB data integrity, governance, and compliance in alignment with CSDM (Common Service Data Model).
Supporting integration of Config Management with core ITSM processes, including Incident, Change, and Asset Management.
Designing and maintaining dashboards and KPIs to monitor the health of the CMDB and other service metrics.
Required Skills and Experience
Minimum of 5 years' experience as a ServiceNow Solution Consultant / Functional / Technical Business Analyst.
At least one prior role that involves extensive Configuration Management using ServiceNow CMDB.
Certification in ServiceNow CSA or ITIL v4 (highly regarded).
In-depth understanding of CMDB principles, IT infrastructure, and ITSM/ITOM processes.
Strong skills in data analysis, reporting, and ServiceNow platform configuration.
Excellent communication and stakeholder engagement capabilities.